Confessions of an Executive Producer

i'm lovin' it

2009 seemed to be the year social media exploded into the mainstream. Maybe it's been huge for a while but it's me that caught on this year. 

There were two social media items at years end I thought were interesting. The NY Times wrote a piece about the first Twitter Christmas. It ranged from posting special deals and shopping strategies to popular gift items and wheres the open parking spaces in shopping malls. What was most compelling to me was this anecdote from Black Friday:

After buying a new navigation system at 6 a.m. on the most frenzied shopping day of the year, Laura S. Kern of Los Angeles could not figure out why it was not giving her traffic updates. She sent a message to Best Buy’s Twitter account and within five minutes not one, but two Best Buy employees responded with fix-it advice.

Businesses are using the Twitter open platform to create better interaction between customers and their employees therefore the brand. Its more time efficient, more personal, more modern. Every brand is trying to incorporate social media into their marketing. The Christmas season is a seamless approach to utilize social media in communicating with consumers. Finding a comprehensive over arching brand strategy beyond the season is another. 

Someone at McDonald's, one of the world most recognizable brands, put together a social media strategy to create a stronger bond with their customers and enhance their image. Go through the deck. It's impressive thinking. I'n curious to see if McDonald's actually implements this strategy. Personally I won't let my kids go near the place but I'd love to see them take these marketing steps. I believe they would further distance themselves from the competition and set a new standard for other brands not just those in the fast food business. 

BDI 11/12 The Social Consumer - McDonald's Presentation

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calling an audible

As I sat down tonight to polish up a blog posting, I opened Typepad. On the front page I saw a new dimension being offered by the site. It's called the "Quick Compose". After seeing this, I decided to change what I was going to write. 

 

This function allows the blog user to post immediately without going through the usual steps. It works now more like a Twitter feed or a Facebook status. Speaking of which, they have also set it up so my posts will automatically link to my Facebook wall and share with friends and followers. All these are real time savers. And, it's making participation that much easer.

It's amazing to see how quick and effective the social media revolution is moving. They are not only developing a language that's becoming universal but it also a network of linking to all the popular services. It's an entire industry working in conjunction with one another to build standards, infrastructure and formats to create a new means of communication, engagement and entertainment. It's a cue we should take as an industry. 

More collaboration and support amongst competitors. More risk and experimentation. I guess it's easier to do with a new industry than one that's existed for generations. It's been said that turning one dollar into a million dollars is a lot harder than turning a million dollar into fifty. Probably true with investment but probably not in industry.  

don't hold back

GUEST BLOGGER - Virginia Scripps, President/Founder of Press Kitchen shares her insights on social media. Press Kitchen was Epoch's first PR company. They did a great job for us but we changed our approach to PR so we parted ways a couple years back. 

I'm thankful for Virginia's contribution not only because PR is the original earned media industry providing a new perspective for this blog but also to show the importance of maintaining past working relationships. You never know when you need  a guest blogger in the midst of a very hectic week. 

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Are you a brand? Should you be?

Long before blogging, Tweeting, Facebooking, Digg-ing or any of the other new ‘ings’ that keep us from doing our work were invented, commercial directors were brands in and of themselves.

Producers have been the brand builders behind the scenes. These often-colorful personalities appeared at a public level only on conference panels, on the AICP board, in the occasional trade article quote or – if they had good publicists –profile story. Influential producers have long been Google-able, but the rise of blogs such as this one have cast a much wider net for their personal brands. The daily hits Jerry gets on this blog are in the hundreds. But if you look at the industry clout of the typical producerposts.com reader, Jerry’s role as a thought leader is substantial – whether he admits it or not!

People in the business who have much-trafficked blogs, Twitter feeds or Facebook pages have become brands. And that extends to the ad agency Twitter-ers whose feeds I follow because they made me spit soup onto my keyboard with a hideously tasteless joke or had the cojones to say something no one else dared. For instance, I started following grokstar when he pronounced, on the Boards09 Twitter feed, “advertising isn't broken, agencies are. Stop doing the same old shit in all the new places!” The more unfiltered the message, the more people will wonder what you’re going to do for an encore.

Not everyone is comfortable with the public nature of social media. Many of my clients vehemently refuse to “join the conversation” on Twitter and shy away from blogging. Some brands’ feel their cachet depends on remaining stealth. I understand, because my brand is that way. On my company blog, I post “fresh” client news, along with cool photos (currently, a pumpkin carved into an exceptional likeness of Yoda). I stopped making personal blog entries for two reasons: my company is about my clients’ visibility, not my own; and as much as I’d love to display a devil-may-care attitude, my honest insights are likely to piss off either clients or press. Blog entries that gloss over the truth are not an option. That type of whitewashing is counter to the very soul of social media.

What about you? Would a blog or feisty Twitter feed fortify your brand? Examples of the magnetism of unadorned honesty are everywhere – like Jon Favreau’s obedience to Vince Vaughn’s blunt tutelage in Swingers, or, our nation tuning in to see Obama shooting the s&*t on late night TV. If you are willing to get real, social media may help your brand inspire this kind of devotion.

Although I failed to practice what I preach and become a blogger (for my business, anyway), I’d be glad to share my uncensored opinions with you at a party some time. I trust you’ll be too tipsy to quote me…

Virginia Scripps is the founder & President of Press Kitchen PR, www.presskitchen.com, where she represents production companies and others in entertainment. A former copywriter, she has a masters in film from Columbia University. She is also a mom, an author, a skier and a Mad Men-aholic.

sneak preview

Tomorrow I'll be at the 'Boards Summit. I'm speaking on two panels. The first takes place on Tuesday morning and is called, "Business Unusual". Charles Day and Chris Tardio are the moderators on a discussion about business innovation during these transitional times. I shouldn't embarrass myself on this one. It's extemporaneous bullshitting, plus I know Charles and Chris will carry the weight along with the other panelist.

In the afternoon is the Town Hall discussion "Envisioning the Future". Now, that's an entirely different story. I need to give a prepared speech. Rumor is there is a secret Epoch office pool on at what time during the speech I'll choke. The winner gets their choice of venue for free lunch Friday for the entire month of December. 

Below is a sneak preview of my presentation. As I mentioned last week, I received much needed help from Hudson Lines. He put together the slides that accompanies the speech. I owe him big and intend to pay him back. 

Here's the context. Being the only production company representative on the panel, I chose to talk from that perspective. I didn't feel qualified to layout some futuristic business model. It wasn't me.

The theme is for production companies to become more proactive and less reactive. In short, embrace the new era of transparency and engagement through social media by viewing our culture differently. I'm going to try do this through my own personal exploration. 

A brief on the slides:

1. Intro.
2. Being asked to speak only because I blog.
3. How I found Hudson and chose the topic of this speech. 
4. My first venture into social media.
5. The launching of my blog and building an audience.
6. Tracking my readership growth.
7. The hypocrisy of partnering in a branded content co. without knowledge. 
8. Learning to participate not just observe.
9. Prod companies evolving from gatekeepers of talent to curators of talent.
10. Thoughts on how are models must adapt to support this evolution.
11. The change in media forces us to do so.
12. What we can do to engage and entertain our audiences.
13. An example from my childhood. Texaco sponsoring NY Opera.
14. Another more recent example, BMW films.
15. Striving to gain consumers attention by giving them something in return.
16. All sectors of the ad industry trying to win the online marketing race.
17. How social media helped me build community. And more...
18. Supporting our competitors helps speed up innovation.
19. Innovation only happens through risk and mistakes. 
20. Less predictions. More participation.
21. A look into the future. 

Jerry Solomon - Boards

View more documents from Hudson.

If anyone understands any of this (Lord knows I don't), please feel free to make comments or critique. You can also provide any words of encouragement. Lord knows I need that too. 

Hopefully I'll see some of you there. Wish me luck. 

a rare saturday posting

I just had to follow up on what I posted yesterday. 

I wrote about my daughter going onto the Zappos website while at home sick with the flu. She sent my wife an email embedding the pictures of the shoes she wanted to buy. A personal anecdote on where our culture is heading. 

As usual, I update my daily posting on Twitter and Facebook. When checking out my tweetdeck I was surprised when I saw this...

 

A direct tweet from none other than Zappos. They acknowledged me giving them some earned media. They complimented my writing.  And, they wished Eliza well. I don't even like shopping but it made me want to buy shoes...from Zappos. 

Zappos - Reason # 96 how social media makes relationships with customers.

that's entertainment

 

I spent a lot of time this week talking, thinking and writing about social media. At my day job, I've also been pondering social media as it relates to ad commerce. If we believe the stats of the Youtube clip I posted on Wednesday that 96% of Generation Y is involved in social media. That, social media has overtaken porn in net popularity. That, social media is the greatest force since the industrial revolution, then why the hell can't we better monetize this revolution for brands? Maybe I'm just impatient but this is how I'm seeing it.

Every brand/agency is concepting, pitching or producing some form of internet, digital, viral, branded, 360 or whatever moniker du jour you'd like to give it. They are doing so with very few successes. Success being defined as genuine sustainable interaction with a consumer base of desirable size. 

In the last 10 months I have read through dozens of decks by some very talented advertising people. I'm always impressed with the amount of thought and energy placed into these concepts. Most are well designed, some have clever ideas and all are generally underfunded. I keep asking myself why isn't it more effective? Where are we going wrong? We can't just blame the money or the client.

I believe we need to start asking ourselves two questions before formulating a digital strategy or thinking about creative - how are we going to get people to our site and once we do, why are they going to stay there? Recently I've asked these questions at meetings and on conference calls. I usually get the same answers. 

• The commercials/banners are going to drive traffic
• We're going to start a Facebook page, Twitter feed and some other social media applications
• PR is going to reach out to the blog community

Let me get this right. The TV commercials are driving traffic by placing a URL on an end tag. The idea being the target audience is going to stop their viewing experience to get up, go to their computer, type in the URL and interact with some corporate content. Who has ever done that? 

Banner ads. Ever click on one intentionally or even notice them? Enough said. 

Facebook and Twitter. Always sounds progressive but how are you going to get friends and followers? Go with the "Field of Dreams" mantra? Sign up and they will come. 

Bloggers. They love promoting ad sites to their hard earned audience unless, of course, they get paid. And now thanks to the FTC they are legally bound to disclose compensation. I guess they would do it without payment, if it was good. 

Despite my sarcasm, I believe a successful integrated campaign needs all of the above to build audiences. It just needs to be strategically planned to work across all mediums. And, I still haven't answered my own questions. How to mobilize a community and keep them? 

It starts with agencies thinking less like admen and more like programmers. The social contract of TV viewing is based on providing entertainment then breaking for a paid message from the sponsor. In paid media, brands don't have to build followings, they just pay for the privilege of piggy back on top of someone elses. With the exception of pre-roll, this can't be done in earned media.

When creating branded content you have to ask yourself would I pass this onto a friend? Would I spend my valued time watching this? There are many enticements to draw in an audience (free stuff, discounts, competitive games, etc) but keeping them is all about entertainment. It can't be brand focused but rather brand sponsored. 

In the year end issue of SHOOT magazine, they named Goodby Silverstein agency of the year. Rich Silverstein said, and i paraphrase, "We are no longer an ad agency. As matter of fact, we believe no one should be. We need to become entertainment companies." This resonated with me. 

Agencies and production companies theoretically should be the ones to unlock the code of communal and meaningful digital interaction with consumers (actually they should be called viewers). To do so we need to start holding ourselves accountable to building audiences, keeping them connected and providing content of value. We are the natural leaders in advertising innovation. However, just because we're the rightful heirs doesn't mean we'll inherit the future. They're are countless others aggressively pursuing the crown. 

for all you crispin haters

Before I started blogging I read many ad sites. They varied in focus but as a general rule they had two things in common. They were snarky. And, they loved to bash Crispin Porter Bogusky. If I read a positive posting I figured it was a slow day in Boulder. 

 

Why the vitriolic fervor towards one agency? I kinda understand it. They have raised hype to an art form. The work feels not as good as as the PR would lead you to believe. And, they often ask a lot for not enough money. Ironically they get too many accolades for the average work and not enough for the breakthrough ones. 

Even still, they are pushing the industry like no other singular big agency with the possible exception of Goodby. Don't believe me. Check out their website. It's a virtual bear hug to social media. They are embracing the future and trying to create new platforms. Maybe that's reason enough to mobilize the ad haters en masse. For me, I just found my own reason to love them.

Last week I posted about TIME being our most valued commodity. I placed this in context through the use of an anecdote about a job we were bidding on. The tale was critical of the way the agency handled the bidding process i.e. our time. Adhering to my own standards of keeping parties anonymous unless speaking positively, I didn't specify the agency in question. 

Lo and behold on a Sunday afternoon, a comment appears on that post. It was from David Rolfe, the VP of Integrated Production for Crispin Porter Bogusky, the agency I anonymously referenced. I don't need to recant what he wrote here. Go to the comments section of "Scarcity of Time". Whether he was defensive, which he was not, is irrelevant. What is relevant his transparency and willingness to join the dialog. He had the balls to out his agency, in particular his department. He took the criticism to heart. And most importantly, he is the first major agency figure to publicly comment on my blog. For that I'm extremely grateful. Another barrier broken. Hopefully it will encourage others industry leaders to become more active in social media discussions. Contrary to popular belief, honest constructive dialog helps the community and won't hurt you individually. 

Now for all your Crispin haters who think this is shameless brown nosing to get work, let me assure you...I'm not above ass kissing. Unfortunately, it won't work here. Crispin will use our company when we're right. It's their culture. And, I hope they will but not just for the obvious reasons. Epoch is similar to Crispin in that we are trying to continually reinvent our model. We are committed to being participants in social media not merely observers. David Rolfe personifies that commitment not only by his public comments but by his actions.

David started his own blog, David Rolfe's Posterous. In yesterday's post he gave a rare insight to what an agency is looking for in their relationships with directors. It was honest and constructive. Go read it. I think the kid has a bright future as a blogger.

David Rolfe - Reason #156 why social media is going to save us from ourselves. 

13 days and counting

In less than two weeks from today, I'll be appearing at the 'boards summit. Take a look a the crew who is on the panel with me. If you don't recognize me, I'm the one with the least impressive title and the most unprofessional headshot. 

 

You may recall a few weeks back I posted an S.O.S. It was a plea for someone who could help me avoid public humiliation. Many of you forwarded suggestions, ideas and software. One person, Dominic Lahiff, actually took the time to write a detailed list of ideas. It is very much appreciated. Through this process one person became my savior and muse, Hudson Lines. 

Hudson sent me an email telling me about his experience as a speech writer for a CEO of a major corporation. He had worked on these type of presentations before, not only for the CEO but also for himself. He was willing to offer his services to me for free but in return he wanted career advice and introductions. I love the barter system so I took him up on is proposition. 

When I was in NY a couple of weeks ago we sat down. Wanting to make my down payment in advance, he gave me his story first. His background and talent is impressive but he is still in the career exploration phase. After listening to him all I could think of is how do I create a position for him at my company. There should always be room at Epoch for young, ambitious, creative and smart people. Now, I just need to figure out where, if not in my world then at least in my expanded universe. First, I need him to bale me out.

I started the meeting by pitching my ideas to Hudson on the history of the relationship between agencies, production companies and their audiences. I then segue into how it's dramatically evolved in the last year. He nodded approvingly and told me it was a good idea but completely wrong...for me. He said the speech needs to be personal. I need to talk about my exploration and experiences in social media. How it changed me personally, changed my company and ultimately how it is changing the direction of the entire industry. He then started to reference things I had written. As I listened to him speak, I turned to my computer and dragged my previous notes I spent two hours in the plane writing quietly into the trash.

Hudson and I are in the midst of working on the presentation. I hope to get done in time to post before the 'boards summit. I'd love receive some feedback. As I said in my first posting, this blog got me into the mess I'm hoping it can get me out. So, why not take full advantage.

Hudson Lines - Reason #127 on why social media works and is here to stay.  

for the non believers

Tomorrow night, I'll be a panelist for an event called "Blog Out Loud". The purpose of this lively discussion is to talk about the relevance of social media, in particular the power of blogging. 

I know in our industry there are many skeptics of the social media revolution. For those that are, check out this video, it may sway you. For the true believers, not that you need it, the video is further affirmation. At the very least it's thought provoking. 

My good friend, Charles Day, turned me onto it last week. It was perfect timing for the eve of this event. 

Whether it's the savior of advertising is still debatable. But, even the most ardent naysayer will have to acknowledge social media is not a fad but rather a growing fixture in our culture. Will it ever be truly be an effective tool for brands and marketers? Can we monetize it as an industry? How can one personally engage to grow their career, their business, their contacts and their knowledge? These questions and more are the ones we seek answers to. 

If you happen to have to no plans tomorrow night come on by. You may get the answer to some of these questions or just some valuable insight into blogging and social media. If anything it will get you thinking about the future. And, it may make a believer out of you yet. 

The event starts at 7pm. It is hosted by the editorial company THERAPY. They are located in West LA at 2010 S. Westgate Avenue. You were suppose to RSVP by last Friday but if you call the folks at WIREDRIVE (310-823-8238). They are hosting the event. Hopefully, there are some seats left. 

reverse mentors

Rae Ann Fera and Laas Turnball from Boards Magazine were in town for the LA AICP show. Mal and I met them for lunch. At lunch Rae Ann mentioned a concept I wasn't too familiar with but I practice frequently, reverse mentorship.

If mentorship is an experienced individual advising or passing on their knowledge to someone from the younger generation then reverse mentorship is the old learning from the young.

I don't think this is a new phenomenon. Every new generation creates their own culture. Young learns from old and old from young. However there is something different today. The communication and technical revolution has created change quicker than current and past generations can adapt. The ones who are most fluid in adjusting to the rapid advances are the youth.

This past weekend my nephew Josh was in town. He's 13 year old. He lives in NYC. He has two older sisters. During the four days he played many games of Guitar Hero with my kids and continually texted his friends, mostly girls. When he wasn't doing those things, he played games on his computers and watched shows online. I turned him on the Three Stooges on Hulu. He loved it. We also found time to go the beach, play tennis and cook.

Not only is Josh a great kid but an amazing mentor. He's a sports fan but never reads the sports page. He gets all his info on espn.com. He likes TV but rarely watches it live unless it's a sporting event. Why adhere to someone elses schedule when he came create his own. He rarely calls to talk to his friends but is in constant communication. He loves movies but downloads them from BitTorrent rather than use a pay service like Netflix. A recent NY Times article says he has changed his ways. He said the article changed the story. He still uses BitTorrent, mostly because they have a better catalog. Yet another reason for him to disengage from old media.

Josh is not a rebellious kid but he does not conform to the old means of communication and receiving media. I have found this with not only Josh but with many other teens and early twenties. I continually question my kids camp counselors, teachers, babysitters and other friends families. They are my own private focus groups. It makes me realize my business must continue to evolve otherwise I'll end up like bad guy at the end of a Scooby Doo episode. "If it wasn't for those meddling kids...".

I learned a lot from Josh this weekend. Now I finally have a name for it.